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Host - The Lancaster Hotel

  • Amsterdam, Noord-Holland, Netherlands
€2,234 - €2,600Operations

About the job

Are you that person who always goes the extra mile? Does it fulfill you making people happy and do you know exactly how to make guests feel at home? And do you have a service-oriented attitude and mindset? Then you might be the new Host of the Lancaster Amsterdam!

What will you be doing?

You are the point of contact for our guests and provide them with all the information they need. You'll help guests check-in and tell them which highlights they really shouldn't miss. In the meantime, you get a call from a guest who wants to reserve a room for next week. No problem, you will take care of that too. You notice that the next guests are ready to check out, so you help them immediately. You're dying to know how they experienced their time with us. You take their suitcases, so they can hop into town before they leave. They tell you that they will come back for a visit soon. That’s why you do it!

You are a jack of all trades and get a lot of energy from having variety in your work. You don’t mind helping out your colleagues in another hotel! You are super flexible.

Who are we?

Welcome to The Lancaster Amsterdam, an impressive monumental building full of special details. The stylish 4-star The Lancaster Hotel Amsterdam with 122 rooms is located in the trendy Plantage district. A green part of Amsterdam's centre where hotspots spring up like mushrooms. Oh, and did we mention that Artis Zoo is across the street? A design hotel perfect for a business visit as well as a city break!

Eden Hotels has built a compelling collection of city centre hotels over two generations. Our hands-on approach combines decades of industry expertise with business insight, enabling each and every colleague to reach their full potential. We take great pleasure in creating local experiences and lasting memories for our guests. With our 12 hotels, we are located in all the great cities and surprising places in the Netherlands. We know everything about our cities and ensure that the guest feels like part of our family. With our ambition to grow internationally, our mission is to start providing that same excellent service and experience across Europe. We have exciting times ahead with major projects on the horizon, so it's a great time to get on board!

Job requirements

Who are you?

  • You are an energizing personality whose energy gets everybody you work with enthusiastic.
  • You enjoy working in a team, but working independently is also no problem for you.
  • You are fluent in Dutch and English. Do you also speak (some) French, German, or Spanish? Even better!
  • You really put the guest first; you have a service-oriented attitude and a true hospitality mindset.
  • You are available 5 working days, morning and evening shifts.
  • You have a great sense of responsibility.
  • You are enthusiastic and have strong communication skills.
  • You are accurate and stress-resistant.
  • You have experience in the hospitality.
  • You live in the region of Amsterdam.

What can you expect from us?

  • A full-time or part-time contract (with an intention to extend).
  • Salary range is between 2,234 EUR – 2,600 EUR depending on years of experience; and skills
  • The Eden Basics are in good hands with us. Think good collective insurances and a travel allowance.
  • Substantial discount on even more nights, also for Family & Friends.
  • 25 days of holiday days and the option to buy 5 extra days.
  • Healthy bicycle via the company scheme.
  • A referal bonus scheme.
  • Great colleagues and lots of (creative) freedom. Cosy events and of course a nice gift for all the wonderful moments in life.

At Eden Hotels, we value equality and diversity. Your gender, ethnicity, age or orientation make no difference to your chances during the application process. We are a company where everyone feels welcome and can be themselves. Whether you are young, slightly older, a student or a returnee.

*Salary is based on the Hospitality Collective Labour Agreement wage scale when the candidate is 21 years of age or older.